CUSTOMER FEEDBACK
Hi, David.
I wanted to send a few words to compliment you and your staff for all of the assistance during my visit.
Having recently returned home from having your facility overhaul my three bladed electric MT propeller for the second time since purchasing it new 14 years ago, I have had the unique opportunity over these years to again observe the dedication and professionalism of the entire staff of the Deland, FL service center. I elected to once again fly from my home base in Conroe, TX to Deland for this as I was still impressed from my previous visit, six years before, at your facility.
I purchased the propeller new in October, 1997 and installed it in early 1998. It has performed extremely well with no issues and has contributed to making my Lancair 320 the performer that it is. As this overhaul was coming due and in communication with you, I had requested the equivalent of a "NASCAR pit stop" for this overhaul and you and your staff were very accommodating of my accelerated schedule. My direct observation of the technicians who performed the inspection and overhaul of all of the components was that they were very meticulous and careful.
One final observation was since I own a dynamic propeller balancer, I elected to just depart Deland with the standard static balance, planning upon arrival at home base, performing a dynamic balance. Your technician, John, who overhauled and static balanced the prop did such an excellent job that the propeller, upon dynamic electronic balancing indicated it to be only .08 IPS. Very impressive!
Tom Batchelor,
Texas
Embry Riddly Sport Aviation Club Letter
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I consider myself a strong supporter of your product and philosophy to assist your
customers needs to the end.
Can't say enough good things about your 5 blade props on my Merlin IIB.