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CUSTOMER FEEDBACK

Customer Feedback of Jim Parran, owner of a Merlin IIB.
I consider myself a strong supporter of your product and philosophy to assist your customers needs to the end.
My old props were well used for almost 40 years and due for at very least one serious overhaul.
Hartzell and McCauley did not want to really talk with me about replacement options so I expanded my search and found you.
I am very glad I did. Your ''can do'' attitude and quality of product is truly amazing. It would be an honor for me to support MT at airshow events when my schedule permits when I start actively flying again.

Thanks to you, Martin, and the entire MT crew for your work on my propellers. I could not be more pleased with their performance and appearance. Happy New Year to you all as well.
Aloha,
Jim Parran - Satisfied customer
Kailua, Hawaii

Can't say enough good things about your 5 blade props on my Merlin IIB.
What an all aspect improvement! I look forward to seeing the final performance numbers from Joseph's analysis but subjective reduction in vibration and interior noise is significant. I am very happy with their quality and appearance as well......

Joseph, Doug Turner and the entire DeLand crew were very courteous, professional, and pleasurable to work with during our time there.
I am very happy with my MT props installation.
Thanks again and looking forward to hearing more from you soon on the certification process.

Best wishes,
Jim Parran

CUSTOMER FEEDBACK

Hi, David.

I wanted to send a few words to compliment you and your staff for all of the assistance during my visit.

Having recently returned home from having your facility overhaul my three bladed electric MT propeller for the second time since purchasing it new 14 years ago, I have had the unique opportunity over these years to again observe the dedication and professionalism of the entire staff of the Deland, FL service center. I elected to once again fly from my home base in Conroe, TX to Deland for this as I was still impressed from my previous visit, six years before, at your facility.

I purchased the propeller new in October, 1997 and installed it in early 1998. It has performed extremely well with no issues and has contributed to making my Lancair 320 the performer that it is. As this overhaul was coming due and in communication with you, I had requested the equivalent of a "NASCAR pit stop" for this overhaul and you and your staff were very accommodating of my accelerated schedule. My direct observation of the technicians who performed the inspection and overhaul of all of the components was that they were very meticulous and careful.

One final observation was since I own a dynamic propeller balancer, I elected to just depart Deland with the standard static balance, planning upon arrival at home base, performing a dynamic balance. Your technician, John, who overhauled and static balanced the prop did such an excellent job that the propeller, upon dynamic electronic balancing indicated it to be only .08 IPS. Very impressive!

Tom Batchelor, Texas

Embry Riddly Sport Aviation Club Letter (pdf)